Important Vocabulary
Giving Details on a Phone
Learning how to give details on a phone is essential for effective communication. English learners often need to share names, addresses, or other important information clearly. Practising this skill helps them speak accurately, understand others better, and handle real-life situations like making appointments or confirming orders.
Here are 10 important terms when giving details on a phone in English:
Voice Selection
The following voices are available on your browser:Select the voice for Person 1 and the key terms above:
Select the voice for Person 2:
Conversation 1
In this conversation, [preparing...] is giving some personal details on the phone.Hello. This is JobSearch. Is this [preparing...]?
Hello. Yes, it is [preparing...] speaking.
Hi, I'm calling about your recent application. Can I take some more details from you?
Sure. What do you need?
What's your surname please?
It's Knight. That's K-N-I-G-H-T.
Thank you. I also need your home address and your email address.
I live at 17 Cherry Tree Lane and my email address is [preparing...]Knight@gmail.com
Thank you. I also need your post code.
It's SW1A 1AA. That's Sierra, Whiskey, 1, Alpha, 1, Alpha, Alpha.
Wonderful. I'll be in touch soon with a date for an interview.
Thank you. Speak to you soon.
Conversation 2
In this conversation, [preparing...] is trying to pay his electricity bill.Hello. Is this London Electricity Company?
Yes, how can I help you?
I would like to pay my bill please.
Sure. Do you have a reference number?
No, sorry.
That's okay. Can you confirm your name and date of birth?
Sure. My name is [preparing...] Swift and my date of birth is 13th December 1989.
Is your address 17 Cherry Tree Lane?
That's the one. Can I pay the full amount today please?
The full amount is 746 pounds and 67 pence.
That seems a little high. Are you sure that's correct?
Yes, I'm sure. You can pay in 2 instalments.
No, I'll pay the full amount today.
I've just authorised the transaction. It will leave your account in 5 working days.
This page was written by Craig Shrives.
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